Refund policy
Last updated: [04-29-2026]
At Creamy Skincare LLC, our goal is to ensure your complete satisfaction with every purchase.
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include all original tags (if applicable)
- Be accompanied by a receipt or proof of purchase
🚫 Non-returnable items:
- Opened or used skincare products (for hygiene and safety reasons)
- Items not in original condition
- Items returned without prior authorization
How to Start a Return
To initiate a return, please contact us at:
📧 hello@creamyskincareus.com
If your return is approved, we will provide:
- Return instructions
- Return shipping label (if applicable)
⚠️ Important:
Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately at:
📧 hello@creamyskincareus.com
We will evaluate the issue and make it right as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing time depends on your bank or credit card provider
⏳ Please allow several business days for the refund to appear on your statement.